Terms of service

Terms & Conditions

These terms apply to purchases made through the Saint Me website. Please read them alongside our Returns and Privacy policies.

Orders and Payments

Please check your items, sizes and delivery details carefully before placing an order. Payment methods and the total payable, including applicable delivery charges and taxes, are shown at checkout.

All orders are subject to availability. If we cannot fulfil your order, we will contact you and refund any payment taken for unavailable items.

Order Changes and Cancellation

Once an order has been placed, we cannot amend the items, sizes or delivery address, or guarantee that we can stop dispatch.

This does not affect your statutory right to cancel. To exercise this right, email info@saintme.co.uk. If your order has already been dispatched, please follow our returns process.

Delivery

We deliver within the UK and internationally. Please refer to our Delivery page and checkout for delivery options, charges and estimated times.

If your order is delayed, missing or arrives damaged, please contact info@saintme.co.uk so we can assist.

Returns and Exchanges

Please notify us within 14 days of receiving your order if you wish to return an item. You then have a further 14 days to send it back. Return instructions and the address will be provided by email.

Items should be returned in their original condition, unused, free from perfume or other scents, and in their original packaging with ribbons and tags attached. These requirements do not restrict your statutory rights to inspect and try on goods.

Customers pay return postage for unwanted items. We do not currently offer exchanges. Please see our Returns Policy for full conditions.

Refunds

Refunds are made to the original payment method within 14 days of receiving returned goods.

Where you cancel your entire order under your statutory rights, we also refund the standard outbound delivery charge. Additional express delivery costs are not refundable.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, email info@saintme.co.uk with your order number and details of the issue. We will arrange an appropriate remedy and cover reasonable return costs where applicable.

Product Information

We aim to describe and photograph products accurately. Colours may appear slightly different depending on your screen. Please consult our Size Guide and follow each garment’s care instructions.

Privacy

Please see our Privacy Policy for information about how we collect and use your personal information.

Changes to These Terms

We may update these terms from time to time. The terms in effect when you place your order will apply to that purchase.

Nothing in these terms limits your statutory consumer rights.

Contact: info@saintme.co.uk